UX Research & Design Portfolio
I run usability testing, user interviews, heuristic evaluations, accessibility reviews, and analytics and survey analysis, then turn the findings into prioritized recommendations, flows, and prototypes. My work spans automotive, government and public services, enterprise software, educational publishing, and healthcare, including digital health.
5+ industries
In 12+ years, I’ve researched and designed for very different users and settings, from drivers and health plan members to clinicians and public-sector staff. A few highlights:
From 2022 to 2026, I stepped away from industry work to study full time. I earned an M.S. in Community Health Education at Wayne State (4.0, Summa Cum Laude), became a Certified Health Education Specialist (CHES) and a Certified Associate in Healthcare Information and Management Systems (CAHIMS), volunteered in Michigan Medicine’s Medical Procedures Unit, and built the case studies in this portfolio. My graduate coursework at Wayne State and Purdue trained me in measurement and evaluation, survey design, biostatistics, behavior change theory, and plain-language communication. Those skills carry into UX research and design for any product: measuring whether a design works, understanding why people act as they do, and explaining complex information clearly.
Portfolio
Lumen Chart: an AI-assisted documentation redesign that lets clinicians see and verify every AI-written line before signing. I synthesized 16 published sources into 9 coded themes, evaluated the design against Nielsen, Google PAIR, Microsoft HAX, and WCAG 2.2 AA, and used the prioritized findings to shape the final design.
Anonymized usability analysis combining behavioral analytics, session replay, and survey data to improve eligibility and enrollment findability on a public benefits portal. After the engagement, the client adopted progressive-disclosure navigation and updated key calls to action.
Path Compass: a trauma-informed therapy software concept for clinicians, youth, and caregivers, built from research synthesis, personas, and journey maps. The result: two interactive prototypes that provide youth with the safety of reversible control over what caregivers see, and let clinicians check off each required therapy step during the session, instead of reconstructing it from memory afterward.
Testimonial 1 of 8
I conduct mixed-methods research — including user interviews, usability testing, heuristic evaluations, persona development, journey mapping, and benchmarking — to uncover the needs, pain points, and workflows of the people who use complex products, from patients and clinicians to drivers, health plan members, and public-sector staff.
I translate research insights into intuitive, accessible interfaces and workflows that hold up in real conditions of use, grounded in human factors, cognitive load, information architecture, and inclusive design.
I review interfaces against WCAG and apply the health literacy and plain-language training from my community health education, so products work for people with different abilities, reading levels, and levels of digital comfort.
How I work
Four principles that guide how I research, design, and evaluate digital products.
I ground design decisions in published research, primary interviews, and usability evidence—so recommendations are traceable, defensible, and tied to real-world constraints rather than preference alone.
I design for the people using a product and the people who support it, balancing end-user needs, staff workflows, and business and regulatory constraints.
When AI enters the workflow, I make provenance, confidence, and human review visible. Trust is designed in through verification gates—not assumed after the model generates an answer.
I treat literacy, ability, access, culture, and social context as design requirements. Interfaces and content should work for diverse communities, not only for the most digitally fluent users.