Master of Science in Information, Specialization in Human-Computer Interaction. Six years of experience contributing UX insights and driving UX processes in multiple industries, including automotive, public safety and educational publishing. In my free time, I'm photographing the natural world, and augmenting my technological skills with Lynda.com courses on the Adobe Creative Suite, and independently researching topics that include the theory and practice of design.  Foci of undergraduate studies were psychology and cultural anthropology.

Professional Experience

Ford motor company, UX Research Engineer    |   2016 – Present

  • Research and develop early concepts for new connected features by creating storyboards, use cases, wireframes, and prototypes.
  • Interact with customers in the different stages of the design cycle to extract appropriate user feedback during prototype development.
  • Provide user research on vehicle interactions and expectations to anticipate users’ needs.
  • Conduct iterative user tests to learn how users interact with concepts; make necessary changes in the feature development process.
  • Actively ideate and invent new features for the connected vehicle.
  • Perform competitive analyses of emerging technologies in both the automotive and consumer electronics field.
  • Collaborate across teams on projects that are developing features for the connected vehicle.

Tyler Technologies, Usability Engineer    |    2014 – 2016

  • Contributed UX insights to the development of a Web application for use in the public safety sector.
  • Integrated UX design into the agile framework.
  • Designed the style guide for the application.
  • Developed extensive collection of medium- to high-fidelity prototypes for system functionality and process improvements.
  • Conducted usability testing on the product, which provided direction for system enhancement.
  • Conducted extensive research on accessibility (Section 508 Compliance and Web Content Accessibility Guidelines (WCAG 2.0)), and put the research into practice through the integration of findings.
  • Wrote User-Centered Agile Use Cases to define and describe system appearance, design, and functionality.
  • Software used: Axure RP Pro  |  Adobe Illustrator  |  Adobe Photoshop

Cengage Learning, User Experience Specialist (Consultant)    |    2013

  • Smithsonian Museum Interaction flow map
  • My English Online Heuristic Evaluation
  • Artemis Literary Database usability testing
  • Contextual Inquiry for office equipment

Key Skills

Information Architecture Skills

Card Sorting | High-Fidelity Prototyping with Axure RP Pro | Iterative Prototyping | Navigation Design | Wireframing

 

UX Research Skills

Competitive Evaluation | Contextual Inquiry | Heuristic Evaluation | Personas & Scenarios | Stakeholder Interviews | Survey Design | Usability Testing

 

Visual Communication Skills

Contextual Inquiry Diagramming | Interaction Flow Mapping | Sketching Flow Diagrams and Screen Layouts

Formal Education

University of Michigan School of Information, Ann Arbor, MI   |   2008 – 2010

Master of Science in Information, Specialization in Human-Computer Interaction
Classical training in interface and interaction design, evaluation of systems and services, information architecture, user experience research and design, practical application of user experience best practices. Specific courses that I took include:
  • Contextual Inquiry and Project Management
  • Database Application Design
  • Design of Complex Websites
  • Evaluation of Systems and Services
  • Fundamentals of Human Behavior
  • Information Architecture
  • Information Visualization
  • Interface and Interaction Design
  • Java Programming
  • Statistics

University of Michigan College of Literature, Science and the Arts, Ann Arbor, MI   |   1999 – 2005

Bachelor of Arts in Psychology, Anthropology
Broad undergraduate training in psychology, anthropology, music, humanities and science.  Passion for life-long learning and the development of new skills. Volunteered to be part of doctoral-level research as one of the undergraduate assistants for a Ph.D candidate in the psychology department.  The research paper that came out of that engagement is titled, “Implicit stereotypes and women’s math performance: How implicit gender-math stereotypes influence women’s susceptibility to stereotype threat.”  This is a summary of the research in a Science Daily article dated January of ’07.  Specific courses that I took include:
  • Animal Behavior
  • Biology
  • Biological Anthropology
  • Biological Psychology
  • Campus Symphony Orchestra (Principal Violist)
  • Chamber Orchestra (String quartets, piano quintets)
  • Chemistry
  • Cultural Anthropology
  • Environment and Behavior (Psychology/Environmental Science)
  • Introductory Statistics
  • University Philharmonic Orchestra (Violist)

Graduate Internships

University of Michigan Health Sciences Scholars’ Program (HSSP) Web Developer   |   2009 – 2010

During the summer in between my first and second years of graduate school, I designed and coded a knowledge repository for the Health Science Scholars’ Program.  Following the internship, the Associate Director hired me to design the entire departmental Web site independently.  The Web site was received very positively.

UM Life Sciences Institute’s Center for Chemical Genomics Usability Scientist (Intern)   |   2009   

At the Center for Chemical Genomics, my co-intern and myself conducted usability tests to assess the usability of the Center’s M-Screen database. Additionally, we created site maps, conducted a survey, and authored heuristic analyses.

Professional References

Jeanette Micallef, Owner, Savage Turtle Photography

“Jessamyn has a gentle, open-minded and kind way about her. She is intelligent and artistic and truly wants to get the job done and get it done right. I had the privilege of interacting with Jess at work, at friendly group lunches and then later as a photography client. You can count on Jess for direct and honest, fact-based communication. She is thorough, pays attention to detail and has high integrity. She is considerate of others and interacts with thoughtfulness. I consider myself fortunate to have met Jess, and to have had the opportunity to work with her.”

Scott Beloskur, Sr. IT Strategic Sourcing Analyst at Consumer’s Energy

“I have worked with Jessie for 1 year and can say that she has a positive attitude, strong work ethic, is dependable, considerate, and creative at aligning customer needs with a top-notch user experience. Her knowledge and attention to detail with respect to Usability Software Interface Design is solid. She is cheerful and willing to assist with a wide range of assignments to support a holistic team approach. Jessie also works well independently and is motivated and interested in learning new skills.”

Dan Klyn, Information Architect, The Understanding Group | UMSI Professor

“I got to know Jessie during the Fall term of 2009 in the context of the Information Architecture course I teach at the University of Michigan School of Information. Actually, what I said is not entirely true – as I recall it, Ms. Smallenburg reached out to me *several months* before the beginning of the class, asking for a reading list and other advice for how to be better prepared for class in the fall. This anecdote speaks to one of Jessamyn’s best qualities, which is comprehensiveness. She’s a stickler for contextual detail, and takes the initiative to gather these details. I believe that by her nature as well as by her training in HCI, Ms. Smallenburg is loath to jump into solutions without first doing as much exploration of the problem space as time (and now that she’s leaving academia, budget) allow. She knew more about the topics and authors and concepts we’d be exploring together that term than anybody else on the first day of class, and once the class got underway she continued in this pattern of working ahead on her own time to ensure that she’d be very, thoroughly prepared. Another noteworthy personality trait I’ve been able to observe in Ms. Smallenburg and in her work is, surprisingly enough, flexibility. A trait which on the face of it might seem to be at odds with what I observed about her being a stickler for context and a consummate pre-preparer. I was surprised and delighted by the maturity and flexibility that Jessie demonstrated in some small group conflict situations while figuring out how to move forward and complete the assignment. The grace she showed under considerable pressure impressed me. Amazing young UX professional who’s got a brilliant future awaiting her. Highly recommended.”

Anjana Dogra, Performance Analyst, New World Systems

“Jessie and I worked together at New World Systems, now Tyler Technologies, where she worked as a Usability Engineer. She gave valuable feedback that improved the user experience of the software, and she and I became very good friends. She is smart, creative, detail-oriented, and a wonderful person to work with. I wish her the best and highly recommend her to any project that she takes up.”